Amazon's a Jerk!

And I have no patience.

For anyone who's interested in getting the new Three Daves cover on Kindle...stay tuned.  It appears big, giant, "cutting edge" Amazon has trouble with the simple things, like changing a book cover.  Grrrrr.  I'll report here once it's up. 

Be warned authors, for all it's market dominance, Amazon's not the speediest rabbit in the hutch.  Here's the miffed message I just sent them (with zero expectation of getting any sort of response at all from the behemoth):

I don't personally have a seller account with you, but my publisher does.  I'm contacting you regarding an issue with my book for sale on Amazon - Three Daves by Nicki Elson. The book got a new cover as of September 1, and my publisher submitted the new cover art to Amazon first thing Thursday morning, yet the old cover is STILL showing.  I could understand it taking 24 hours to get your act together (no, actually I can't---you're a HUGE on-line company & should be able to handle a simple cover change in a matter of minutes) but we're getting into the ridiculous stage now. 

Barnes and Noble was perfectly accommodating with my Nook sale/cover reveal so what's your deal, Amazon? Is it wrong for a customer to expect a little responsiveness and support in exchange for your cut?


Elliot Grace said...

...this sounds so familiar with my own plight a while back. Amazon is what my publisher calls, "The necessary monster." We unfortunately need them, but the problem is, they know it, and tend to regard our concerns with a leisurely approach.

You said it best...Grrr!

Hang in there, Nicki!


Wendy G. Ewurum: Blog Author said...

Shame, that's not the end of your woes. Check out the price on these two Amazon links I was on a minute ago.

http://www.amazon.com/ - at the bottom your boolks reflects correct price but ckecl on teh book and it changes. I've been tracking it because I promsed FB friends I'd update when it sorted....I feel for you...hugs and a shot or two or three of your favourite poison.

Suze said...

Ke-rack that whip! Du-nu-nu-nu-nun--

(Whip 'em, good, Nick.)

Anne Gallagher said...

I'm so sorry you're going through this. But hang steady. It'll get there.

Jen Daiker said...

Wow.... and to hear that B&N was so accomodating and Amazon is supposed to be better with online business and look at what they're doing!


Alex J. Cavanaugh said...

Wow, you held back no punches!

KarenG said...

WiDo has been having these kinds of problems lately as well, especially with the print section. Books listed as out of print, unavailable, never getting listed at all unless you write them numerous times, screwed up reviews. Maybe they are just getting TOO big?

Tara Tyler said...

amazon is too big and doesnt care. your request is in its less important to do pile (cuz its an inconvenience to them)
they b jerx (sneaky pirate talk) but the old cover is cute too =)

Jennifer Lane said...

You tell 'em, girl!